Troubleshooting Guide
Login issues
- Double-check your username and password.
- Use the "Forgot Password" link to reset your password if needed.
- Ensure your internet connection is stable.
Videos or course playback issues
- Refresh the page.
- Clear your browser cache and cookies.
- Try using a different browser (Chrome or Firefox recommended).
- Ensure your internet connection is strong.
Course access issues
- Make sure you’re enrolled in the course.
- Check for any email notifications with further instructions.
- Contact support if the issue persists.
Navigation issues
- Revisit the SMG Leadership Induction course content.
- Use the course dashboard to find your courses and materials.
- Use the search bar to find specific content.
- If you’re still having trouble, reach out to support.
Payments or subscriptions problems
- Double-check your payment method and details.
- Make sure there are no issues with your billing information.
- Contact support for further assistance.
Need more help?
If your issue isn’t listed above, please reach out to our dedicated support team via the contact form below.
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This form is available to logged in users only
Contact Technical Support
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Stephenson Mansell Group
Suite 2. 2/3 Shore 13 Hickson Road, Walsh Bay NSW 2000
Ph: +61 2 9950 2000 | Contact Us
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Suite 2. 2/3 Shore 13 Hickson Road, Walsh Bay NSW 2000
Ph: +61 2 9950 2000 | Contact Us
Privacy Policy | Terms of Use
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